1. General Principles
- We strive to provide high-quality products and services.
- Refunds are considered only under the conditions outlined in this policy.
- Not all purchases are eligible for a refund.
- Refund decisions will be made fairly and consistently.
2. Eligibility for Refunds
Refund eligibility depends on the type of product or service purchased:
- Physical Goods
- Must be returned unused, in original packaging, and with proof of purchase.
- Refund requests must be made within [X] days of delivery.
- Damaged or defective items are eligible for a replacement or full refund.
- Digital Products (eBooks, Software, Downloads)
- Due to the nature of digital goods, refunds are granted only if the product is defective, corrupted, or not delivered.
- Refund requests must be submitted within [X] days of purchase.
- Services (Consulting, Training, Subscriptions)
- Refunds are available only if services have not yet been rendered.
- For subscriptions, refunds apply only to unused portions of prepaid periods.
- Cancellations must be requested before renewal billing dates.
3. Non-Refundable Items
The following items are not eligible for refunds unless required by law:
- Gift cards and promotional vouchers.
- Final sale or clearance items.
- Custom-made or personalized products.
- Downloaded or accessed digital content.
- Services already rendered or partially completed.
4. Timeframes for Refunds
- Refund requests must be submitted within [X] days of purchase or delivery.
- Requests beyond this timeframe will not be honored.
- Refunds will be processed within [7–14] business days after approval.
- The actual posting of funds may vary depending on your bank or payment provider.
5. Process for Requesting a Refund
To request a refund:
- Contact our customer support at [Insert Email/Phone].
- Provide order number, proof of purchase, and reason for refund.
- If applicable, return the item in its original condition.
- Our team will review and notify you of approval or rejection.
6. Methods of Refund
Refunds will be issued in the original form of payment whenever possible. If that is not feasible, store credit or alternative arrangements may be offered.
- Credit/Debit Card Payments: Refund issued back to the card.
- PayPal/Online Wallets: Refund returned to the original account.
- Bank Transfers: Refund issued via wire transfer, less applicable fees.
- Store Credit: Offered as an alternative in certain cases.
7. Exchanges
In cases where products are defective or damaged, you may request an exchange instead of a refund. Exchanges are subject to product availability. If the replacement is not available, a refund will be processed.
8. Shipping & Handling
- Shipping charges are generally non-refundable.
- Customers are responsible for return shipping unless the item is defective, damaged, or shipped incorrectly.
- For high-value returns, we recommend using a trackable shipping method.
9. Subscription & Recurring Payments
- Subscriptions renew automatically unless canceled.
- You may cancel anytime, but refunds for unused time after renewal are generally not provided.
- If a subscription service is defective or unavailable for an extended period, a prorated refund may be granted.
10. Cancellations
- Orders may be canceled within [X] hours of purchase if they have not yet been shipped or delivered.
- Digital product cancellations are not permitted once the content has been accessed or downloaded.
- Service cancellations must be requested before service delivery begins.